IBM's workplace transformation led to a surge in demand for design assets from the Chief Information Office. The CIO design team expanded and took on numerous projects, but this growth inadvertently caused a lack of cohesion and double-work. To address these issues, the CIO Design Guide was created to unify the internal landscape, integrate a new design language, and reduce double-work.
UX Research lead, Facilitator
Oct 2018 - Apr 2019
Internal branding, employee experience, workplace transformation
Internal branding, employee experience, workplace transformation
The above case study is personal and does not necessarily represent IBM’s positions, strategies or opinions.